What is managed IT support?

Managed IT support means having a dedicated technology partner who proactively handles your IT infrastructure, help desk, and systems — preventing problems before they happen. Merit IT provides right-sized managed IT support for small businesses and nonprofits in Pennsylvania.

Do you require long-term contracts for IT support?

No. Merit IT does not require long-term contracts. We earn your business every month through quality service, not contractual lock-in.

What size businesses do you support?

We focus exclusively on small and mid-size businesses and nonprofit organizations in Pennsylvania. Our services are right-sized for your budget and needs — not generic enterprise plans.

What does IT support from Merit IT include?

Our IT support services include help desk and end-user support, infrastructure management, scheduled onsite visits, network security, backup and disaster recovery, and vendor management.

Run

IT Support Services

Everything you need to keep your technology running smoothly — from end-user support to full infrastructure management — right-sized for your business.

What We Offer

Comprehensive IT Support, Right-Sized for Your Business

Managing IT in-house is expensive, time-consuming, and increasingly complex. Merit IT's support services give small businesses and nonprofits access to a full-spectrum IT team at a fraction of the cost of hiring in-house.

We start by assessing your current environment and determining the right level of support — including the right number of hours and scheduled onsite visits. You get exactly what you need, with no paying for services you don't use.

What's Included

Help Desk & End-User Support

Fast, friendly support for your team — by phone, email, or remote session.

Infrastructure Management

Monitoring and management of servers, networks, and critical systems.

Scheduled Onsite Visits

Proactive, pre-planned visits to your location for hands-on support.

Network Security

Firewall management, patch updates, and threat monitoring to protect your business.

Backup & Disaster Recovery

Automated backups and tested recovery plans to keep your data safe.

Vendor Management

We interface with your ISP, software vendors, and hardware providers on your behalf.